GENERAL TERMS

The website kevork.gr is an online store of the company Kevork Optics – Kevork Torosian (Tax Identification Number: 047494810, Tax Office: Orestiados) and is headquartered at 231 Dimokratias Avenue, 68100, Alexandroupolis, Evros, Greece. You can contact us by phone at: +30 2551 300 510.

PERSONAL DATA

For any transaction through our online store, you will be required to disclose some of your personal information:

  • Your full name
  • The address to which the products will be sent
  • Your phone number
  • Your email address

This data is processed by the company in compliance with the application of article 7A paragraph 1 (b) Law 2472/1997, in order to implement the order given by the customer and in no way will be disclosed, made public or sold to third parties, unless initiate the procedure defined by the legislation for the removal of confidentiality (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006.

In case of card payment option, your card details will also be requested. None of your card details are recorded in our database.

MEMBERS DELETION

If a member wishes to unsubscribe from our databases, they can do so by sending us an email with this request. If, however, an order has been placed in the account, it will remain registered in our bookkeeping database.

SECURITY

We use the SSL protocol, for secure online commercial transactions. This encrypts all of your personal information, such as your credit card number, name, and address, so that it cannot be read or changed as it is transmitted over the Internet.

THE PRODUCTS

The features and other details of the products for sale are at your disposal following the search instructions listed on our website and selecting the corresponding product. If for some reason you do not find the information you are looking for, we will be happy to answer you either by e-mail or by phone.

PRODUCT UNAVAILABILITY

In case one or more of the products of your order are not available, you will be informed via e-mail and only if you agree we will confirm the order.

CANCELLATION OF ORDER

For any cancellation of an order we must send an e-mail with the request for cancellation. This feature is offered to you until we inform you about the shipment of your order. Cancellation is not possible after this time.

PAYMENT METHODS

For the convenience and service of all those who wish to buy from our store, the following payment methods are available:

1. Via credit, debit and prepaid cards of Visa, Mastercard, Maestro, Diners.
payment methods

2. Via the Masterpass e-wallet.
payment methods

4. Via cash on delivery, the moment you receive the products.

5. Via bank deposit.

TRANSACTION SECURITY

All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

METHOD – TIME – SHIPPING COST

The deliveries of the products are made through the company ELTA courier. Shipments are made within 1 to 7 working days from order confirmation. If there is any problem or lack of product you will be informed about the possible delay in sending your order.

Cost of transportation:

For purchases up to 99.99 € shipping cost 5 €. From 100 € and above Free shipping for Greece {_ ??? _}.

If after using the discount coupon the final value of the order falls below the price of free shipping then the shipping cost is valid and is calculated upon shipment.

PRICES OF PRODUCTS FOR SALE

The prices listed in the relevant catalogs under each product are the final ones, without prejudice to our right to adjust the prices.

USE OF DISCOUNT CODES

The discount codes do not work in combination and are valid for every order completion through the shopping cart for registered users.

WITHDRAWAL – PRODUCT RETURNS

You have the right to return the products you bought, free of charge and without having to tell us the reason why you want the products returned, within 14 calendar days from the date you receive the products. In this case, you will only be charged the direct cost of returning the products and the shipping costs of the original shipment.

Returns are only accepted if the products you wish to return are in the same condition in which you received them, without being unsealed or tampered with, along with the retail receipt or invoice.

To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products and their intact packaging, in order to identify any obvious defects (eg wrong type, etc.).

In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way their return will take place, your refund will be completed within 5 days from the date we receive the products.

Products to be returned are accepted only through the ELTA courier.

PRODUCT CHANGES

If the product you ordered is not satisfied with you, we change the product only after consultation with the store.

Changes are accepted within 10 days from the day of receipt of your order and you are charged only with the shipping cost.

In order for the change to take place, the products must be in their original condition and in their original packaging.

VARIOUS

Our online store has its products only in the Greek market.

In the event that a defective product is found in the delivered quantities, you reserve the right to return it with the possibility of replacing it with our own shipping or refund costs.

Modification of the terms herein: We reserve the right to modify or renew the terms and conditions of transactions. We undertake the obligation to inform this text of any change or addition to the terms.

This is a demo store for testing purposes — no orders shall be fulfilled. Dismiss